Frequently Asked Questions

If you have any comments (positive or negative) to make regarding your visit to St. Augustine Private Hospital, these can be passed on in writing or verbally to any Customer Service Representative. You can also contact by phone or in writing the Customer Relations Officer (contact details below) with your comments and these will be recorded for appropriate action. Patient satisfaction forms are now routinely distributed to patients and these can be used by you to provide feedback to the hospital on its services.

Customer Relations Officer
St. Augustine Private Hospital,
2-4 Austin Street
St. Augustine

Tel: 285-SAPH/7274 Ext 2260
Email: csr@saphtt.com

A patient is responsible for:

• Providing accurate and complete information about your present condition, past illnesses and hospitalisations, medications, and other matters relating to your health.
• Participating in treatment decisions and follow treatment recommendations and instructions.
• Asking questions when you don’t understand information or instructions about your care. Follow hospital rules and regulations affecting your care.
• Respecting the rights and property of others, including patients, hospital staff and hospital property and equipment.
• Keeping all appointments and inform the relevant office if you cannot make the appointment.
• Treating staff, fellow patients, carers and visitors politely and with respect. We will not accept violence, racial, sexual or verbal harassment.
• Assuring that the financial obligations of his or her healthcare are fulfilled as promptly as possible.

A Patient has the right to:

Courtesy
You have the right to be treated in a courteous manner at all times by every member of the hospital staff.

Visiting Arrangements
You have the right to receive visits from your relatives and friends. Please refer to the Visitors’ Guide or ask a staff member on your ward if you require any further information.

Religious Beliefs
You have the right to be treated with respect for your religious and philosophical beliefs.

Privacy
You have the right to have your privacy respected.

Information concerning your treatment
You have the right to be informed of the name of the consultant under whose care you are being placed. You have the right to be informed of the nature of your illness or condition in a language that you can fully understand, and to be informed concerning:

• The results of your diagnostic tests such as lab, x-rays etc.
• The purpose, method, likely duration and expected benefit of the proposed treatment.
• Alternative forms of treatment, possible pain or discomfort, risks and side-effects of the proposed treatment.

Confidentiality
You have a right to total confidentiality in respect of your medical records.

Private rooms are not equipped with direct phone lines. Patients can use their mobile phones on the hospital ward. Please keep your cell phones on vibrate or silent during your stay.

Please follow the instructions given to you by your Doctor regarding admission protocols. Note that the time of your admission allows for preparation prior to surgery. The actual time of your surgery is impacted by preparation time and in some cases, the completion of prior surgeries.

Patients are requested not to bring large sums of money or valuables into the hospital. The hospital cannot accept responsibility for valuables retained by patients during their stay. If you are on medication please bring a copy of your prescription with you and advise admissions on arrival. Please contact the Admissions Department for further information (Call 285-7274 Ext. 2231).

Yes. The hospital can provide you with an estimate of the cost of your treatment. The preferred forms of payment are via credit card, Linx or certified cheque.

The following premier discount cards are honoured on all hospital services excluding pharmaceutical items:

• Medicard
• TTARP
• TTUTA