Frequently Asked Questions

It may be useful to bring in the following items for your stay in the hospital. If you were admitted as an emergency patient you may wish to ask a friend or relative to bring these items in for you:

  • Loose, easy to remove night clothes and dressing gown
  • Underwear
  • Slippers (non slip soles)
  • Shaving kit
  • Towels
  • Tissues and moist wipes
  • Personal toiletries (soap, toothbrush, comb, hairbrush)
  • Day clothes and shoes where appropriate
  • Any walking aids or splints / appliances you use
  • Reading glasses
  • Hearing aid and storage box
  • Denture storage box
  • Medication you are currently taking or recently stopped (in their original boxes)
  • Contact names and numbers for 2 people such as relatives or close friends

If you have any comments (positive or negative) to make regarding your visit to St. Augustine Private Hospital, these can be passed on in writing or verbally to any Customer Service Representative. You can also contact by phone or in writing the Customer Relations Officer (contact details below) with your comments and these will be recorded for appropriate action. Patient satisfaction forms are now routinely distributed to patients and these can be used by you to provide feedback to the hospital on its services.

Customer Relations Officer
St. Augustine Private Hospital,
2-4 Austin Street
St. Augustine

Tel: 285-SAPH/7274 Ext 2260

A patient is responsible for:

  • Providing accurate and complete information about your present condition, past illnesses and hospitalisations, medications, and other matters relating to your health.
  • Participating in treatment decisions and follow treatment recommendations and instructions.
  • Asking questions when you don’t understand information or instructions about your care. Follow hospital rules and regulations affecting your care.
  • Respecting the rights and property of others, including patients, hospital staff and hospital property and equipment.
  • Keeping all appointments and inform the relevant office if you cannot make the appointment.
  • Treating staff, fellow patients, carers and visitors politely and with respect. We will not accept violence, racial, sexual or verbal harassment.
  • Assuring that the financial obligations of his or her healthcare are fulfilled as promptly as possible.
A Patient has the right to:

You have the right to be treated in a courteous manner at all times by every member of the hospital staff.

Visiting Arrangements
You have the right to receive visits from your relatives and friends. Please refer to the Visitors’ Guide or ask a staff member on your ward if you require any further information.

Religious Beliefs
You have the right to be treated with respect for your religious and philosophical beliefs.

You have the right to have your privacy respected.

Information concerning your treatment
You have the right to be informed of the name of the consultant under whose care you are being placed. You have the right to be informed of the nature of your illness or condition in a language that you can fully understand, and to be informed concerning:

  • The results of your diagnostic tests such as lab, x-rays etc.
  • The purpose, method, likely duration and expected benefit of the proposed treatment.
  • Alternative forms of treatment, possible pain or discomfort, risks and side-effects of the proposed treatment.


You have a right to total confidentiality in respect of your medical records.

Private rooms are not equipped with direct phone lines. Patients can use their mobile phones on the hospital ward. Please keep your cell phones on vibrate or silent during your stay.

A non-denominational meditation room is available on the third floor for quiet prayer.

The pharmacy in the hospital sells light snacks and drinks in addition to over-the-counter and prescribed medicines. Its opening times are Monday – Friday: 8:00am to 7:00pm, Saturday: 8:00am to 3:00pm, Sunday and Public Holidays 8:00am to 12:00 noon.

Please follow the instructions given to you by your Doctor regarding admission protocols. Note that the time of your admission allows for preparation prior to surgery. The actual time of your surgery is impacted by preparation time and in some cases, the completion of prior surgeries.

Patients are requested not to bring large sums of money or valuables into the hospital. The hospital cannot accept responsibility for valuables retained by patients during their stay. If you are on medication please bring a copy of your prescription with you and advise admissions on arrival. Please contact the Admissions Department for further information (Call 285-7274 Ext. 2231).

Yes. The hospital can provide you with an estimate of the cost of your treatment. The preferred forms of payment are via credit card, Linx or certified cheque.

Your coverage depends on the terms and conditions of your individual medical insurance policy.  As part of our admissions process, St. Augustine Private Hospital may have to confirm the extent of coverage provided by your insurer prior to treatment. Depending on the rules for claims of your insurer, you may either be required to pay all costs and then claim reimbursement from your insurance provider or you may just be required to cover all costs not included in your insurance coverage.

St. Augustine Private Hospital is located at 2-4 Austin Street, St. Augustine, Trinidad & Tobago. It is on the Eastern Main Road, obliquely opposite to NP Gas Station. Parking is available on the premises.  There is another car park located on Austin Street across the street from the Hospital’s most northern entrance.

Our in-house pharmacy caters to inpatients, outpatients and the general public. It is well stocked and managed by a qualified Pharmacist for all your prescription requirements and health care products. The opening times are 8:00AM to 7:00PM on week days, on Saturdays 8:00AM to 3:00PM and on Sundays and public holidays from 8:30AM to 12:00 Noon.

Our hospital visiting hours are Monday to Sunday, twice daily, 9:00AM to 11:00AM and 3:30PM to 5:30PM.

Our diagnostic services are available on a 24 hour basis.

However, outside of the hours of 8:00AM to 4:00PM, the patient will be charged an additional on call fee to be provided upon enquiry.

The following premier discount cards are honoured on all hospital services excluding pharmaceutical items:

  • Medicard
  • Best Doctors
  • British American
  • Clico
  • GEM
  • M&M
  • Pan American
  • Tatil
  • Total Benefits Specialist Limited
Glossary of Medical Terms

Also known as a physician or medical doctor, diagnoses and treats the health problems of individuals.

Anaesthesiologist aka ‘Pain Doctor’

Administers sedation and/or anesthesia to a patient for the purpose of blocking pain: local and general anesthesia. Also assesses patient’s pain management requirements before and after surgery.

Cardiologist aka ‘Heart Doctor’

Diagnoses and treats diseases of the cardiovascular system (heart, veins and arteries).

Dermatologist aka ‘Skin Doctor’

Diagnoses and treats diseases of the skin, scalp, hair and nails.


Cares for conditions of the digestive system including the stomach, throat, intestines and colon.

General Practitioner aka ‘Family Doctor’

Diagnoses and treats individuals and families within a community.

General Surgeon

Specializes in surgery of the abdominal regions.

Hematologist aka ‘Blood Doctor’

Diagnoses, treats and prevents blood diseases.

Nephrologist aka ‘Kidney Doctor’

Diagnoses and treats diseases of the kidneys and related organs.

Neurosurgeon/Neurologist aka ‘Brain Doctor’

Treats diseases of the nervous system; brain, spinal cord, peripheral and sympathetic nervous system.

Obstetrician aka ‘Pregnancy Doctor’

Cares for women during pregnancy, childbirth and puerperium (period shortly after birth).

Gynaecologist aka ‘Woman Doctor’

Gives advice and medical treatment for problems of the female reproductive system.

Oncologist aka ‘Cancer Doctor’

Diagnoses, treats and cares for persons with cancer.

Orthopaedist aka ‘Foot Doctor’

Diagnoses and treats abnormalities and diseases of the Musculoskeletal System.

Pathologist aka ‘Blood Doctor’

Studies human diseases and conditions. Also studies the effects of those diseases on the body as well as the effect of treatment on the disease.

Psychiatrist aka ‘Shrink’

Diagnoses and treats persons with mental and behavioural illnesses through medication and psychotherapy.

Urologist aka ‘Male Doctor’

Diagnoses and treats anomalies and diseases of the urinary tract in men and women. Also diagnoses and treats conditions of the male reproductive system.

Ophthalmologist aka ‘Eye Doctor’

Diagnoses disorders and diseases of the eye.

Rheumatologist aka ‘Arthritis Doctor’

A doctor of internal medicine who specializes in arthritis and other musculoskeletal conditions and systemic autoimmune diseases.

Endocrinologist aka ‘Thyroid Doctor’

Diagnoses and treats health conditions related to problems with the body’s hormones.

Vascular Surgeon aka ‘Vein Doctor’

Treat arteries and veins in all parts of the body except for the heart and brain.

Thoracic Surgeon

Operates on the heart, lungs, oesophagus, and major blood vessels inside the chest, as well as the bony structures and tissues that form and support the chest cavity.

Paediatric/Paediatric Surgeon aka ‘Baby Doctor’

Manages medical conditions affecting infants, children and young people.


Specialize in diagnosing and treating injuries and diseases using medical imaging (radiology) procedures (exams/tests) such as X-rays, computed tomography (CT), magnetic resonance imaging (MRI).